Resource: Introduction to Hospitality Management, Ch. 17
As an executive for a hospitality consulting group you have been asked to evaluate and recommend effective communication and decision-making strategies for a four-star hotel. (For more information, read the “Guests Complaining about Waiting Too Long for Elevators” Case Study in Ch. 17 of Introduction to Hospitality Management (p. 679).)
Review the issue and provide a response that both solves the problem and provides suggestions for avoiding such challenges in the future.
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- A definition of effective communication and why it is important for both management teams and employees.
- Key communication concepts that can be used to resolve multi-departmental problems, including recommended methods or approaches to use.
- Proposed solutions and key considerations involved in your decision-making process (e.g. rationality, conditions, styles) as it relates to the example in the case study.
- Suggested best practices for avoiding such interdepartmental challenges in the future.
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