you have to read this pages and write a notes about it

: In Chapter 5, 5.2 Barriers to Listening,

5.3 Improving Listening Competence,

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5.4 Listenable Messages and Effective Feedback, and

Chapter 2: (Communication and Perception)

2.1 Perception Process, 2.2 Perceiving Others

that’s the link to get to the book

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