First, read Chapter 6 in The Essential Workplace Conflict Handbook as well as Determine the Root Cause: 5 Whys. Additionally, be sure to refer to the ANALYZE Supplementary Document.

https://www.isixsigma.com/tools-templates/cause-ef…

Next, in your initial post, address the following:

  • How has your analysis of Define and Measure informed your ability to analyze?
  • In what ways do you feel you need additional information to analyze appropriately?
  • What is essential about clarity of expectations in an organization, and what happens if that clarity of expectations is not present?
  • What are “Five Whys” that you would recommend asking your organization’s stakeholders (or to the stakeholders of the Garden Depot) to determine some solutions to the conflict?
 
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