Read Chapter 8

1. Describe a situation in which the nurse manager would use problem resolution in the workplace. Describe a situation in which the nurse manager would use negotiation to resolve a conflict (or potential conflict) in the workplace.

2. Compare and contrast strategies for resolving a conflict, using first the informal negotiation method and then the formal negotiation method.

3. Explore the American Nurses Association website for information on collective bargaining for nurses. Which states have nursing unions? Debate the issue of joining a union with another group of students.

4. PART 1: Log onto the website of your state nurses association and search for information on collective bargaining. Search for news articles, union websites, and other recent information on collective bargaining for nurses in your state. Is there a great deal of collective bargaining activity in your state? If not, why? If yes, what are the primary issues under discussion?

PART 2: Review the pros and cons of becoming part of a collective bargaining unit. If you were a full-time staff nurse, would you want to join a union? Why or why not?

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Dealing With Problems and Conflicts

Chapter 8

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Potential Conflict Generators

Competition between groups

Increased workload

Multiple role demands

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Potential Conflict Generators (cont’d)

Threats to safety and security

Scarce resources

Cultural differences

Ethical conflicts

Invasion of personal space

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Bullying

Often targets one individual

Is an attempt to exert power over another person

May have devastating effects on the individual and the team

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Workplace Incivility

Displays of disrespect among staff and providers

Coworkers are the most common source

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Moral Distress

Occurs when personal and professional ethics are violated

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Conflict Resolution Myths

  • Win-lose-draw
  • Fixed pie myth
  • Devaluation reaction

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Conflict Resolution

  • Problem resolution
  • Negotiating informally
  • Formal negotiation

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Problem Resolution

  • Identify the problem or issue.
  • Generate possible solutions.
  • Evaluate suggested solutions.

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Problem Resolution (cont’d)

  • Choose the best solution.
  • Implement the solution chosen.
  • Is the problem resolved?
  • If yes, end process; if not, repeat.

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Negotiating an Agreement Informally

  • Scope the situation.
  • Set the stage.
  • Conduct the negotiation.
  • Agree on a resolution.

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Conducting a Negotiation

  • Manage emotions.
  • Set ground rules.
  • Clarify the problem.
  • Make an opening move.
  • Continue the negotiations.
  • Agree on a resolution.

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Collective Bargaining

  • Economic issues
  • Management issues
  • Practice issues

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Pro: Collective Bargaining

  • Protects workers’ rights
  • Grievance procedures available
  • Higher pay
  • Empowering

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Con: Collective Bargaining

  • Creates management-staff barrier
  • Adds rules and regulations
  • Drains manager’s time

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Conclusion

  • Conflict is inevitable within large groups.
  • It is not necessarily a negative experience.
  • Growth may emerge from positive conflict management.

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