# excel homework on queuing analysis systems

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1. The Petroco Service Station has one pump for regular unleaded gas, which (with an attendant) can service 10 customers per hour. Cars arrive at the regular unleaded pump at a rate of 6 per hour. Determine the average queue length, the average time a car is in the system, and the average time a car must wait. If the arrival rate increases to 12 cars per hour, what will be the effect on the average queue length?

2. The First American Bank of Rapid City has one outside drive-up teller. It takes the teller an average of 4 minutes to serve a bank customer. Customers arrive at the drive-up window at a rate of 12 per hour. The bank operations officer is currently analyzing the possibility of adding a second drive-up window, at an annual cost of \$20,000. It is assumed that arriving cars would be equally divided between both windows. The operations officer estimates that each minuteâ€™s reduction in customer waiting time would increase the bankâ€™s revenue by \$2,000 annually. Should the second drive-up window be installed?

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3. All trucks traveling on Interstate 40 between Albuquerque and Amarillo are required to stop at a weigh station. Trucks arrive at the weigh station at a rate of 200 per 8-hour day, and the station can weigh, on the average, 220 trucks per day.

a. Determine the average number of trucks waiting, the average time spent waiting and being weighed at the weigh station by each truck, and the average waiting time before being weighed for each truck.

b. If the truck drivers find out they must remain at the weigh station longer than 15 minutes, on average, they will start taking a different route or traveling at night, thus depriving the state of taxes. The state of New Mexico estimates that it loses \$10,000 in taxes per year for each extra minute trucks must remain at the weigh station. A new set of scales would have the same service capacity as the present set of scales, and it is assumed that arriving trucks would line up equally behind the two sets of scales. It would cost \$50,000 per year to operate the new scales. Should the state install the new set of scales?