homework m5a1 case incident 1 the calamities of consensus answer question
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1. After reading Case Incident 2, do you feel subgroups are good or bad? Why or why not? What might be the alternative? Your response must be at least two full paragraphs with appropriate APA in-text citations from your textbook. Note: a paragraph is at least three full sentences.
2. Motivating by Job Design (5:25 mins)
The owners change the work flow from having the chef complete an entire order to an assembly line approach. This process is known as job _______.
sharing
rotation
c
design
specification
enlargement
In terms of the job characteristics model, which of the following staff comments indicates the degree of skill variety required at Sweet Concoction after the implementation of stations?
“And it wasn’t just seeing the creation-it was seeing the customers’ faces when we’d present it to them.”
b
“Ever since we made the changes around here, all I do is make waffles, all day long, day in and day out.”
“I felt like I was doing something more. I connected with the customers more.”
“One of the coolest parts of my job was coming up with my own ‘signature creations.'”
“It was kind of fun to see what these different orders looked like when we were finally done.”
The owner suggests having staff members work at different stations throughout the day in order to relieve their boredom. This is known as _______.
flextime
job sharing
participative management
job specialization
job rotation
One of the staff members complains that the new work flow does not permit him to see the delight on customers’ faces when they are presented with the ice cream creations. Which core job dimension in the job characteristics model most accurately reflects this sentiment?
Skill variety
Autonomy
Feedback
Task identity
Task significance
A staff member remarks that one of the best parts of his job had been the freedom to come up with his “signature creations.” Which core job dimension in the job characteristics model best describes this employee’s view?
Task identity
Task significance
Autonomy
Skill variety
Feedback
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