Communication blunders are often the demise of a business’s reputation or damaging to the reputation of a prominent figure. Whether it is between a customer and a business or an employee and a manager, those involved often wonder what went wrong and how can it be fixed or that it does not happen in the future. Communication recovery, by an organization or individual, is extremely important to maintaining positive goodwill for the communicator and the organization. Social media – Freedom of Speech –is free for average citizen but organizations and people of higher power do not have that right in some instances.
In this analysis, identify an organization/person where their “freedom of speech†has affected their organization. You may find examples (e.g., resignation of Papa John’s CEO, Amazon’s work culture, streaming issues at Spotify, NFL, etc.) in Business Week, Wall Street Journal, Forbes, newspapers, or any reputable business/news source. Your response should analyze the situation and identify the issues/actions described that may have been problematic.
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