Need 300 words
1. describe a bad experience that you have had in a waiting line and a project plan that you would develop to improve that waiting line experience. include the project trade off inherent between cost, time, and performance.
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2. Many companies such as Dell Computer and Verizon (just to name a few) have outsourced their call centers overseas. In no less than 100 words, discuss the implications of service outsourcing for employees, stockholders, customers, and host-country economy when a firm outsources a call center overseas.
Need 300 words
3. discuss the economic costs of keeping customers waiting. The number of customers in line at a service organization such as a retail store or bank is likely to vary by the hour of the day and by the day of the month. How will this affect your choice of a forecasting model?
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