First, read Chapter 7 in The Essential Workplace Conflict Handbook and Fishbone (Ishikawa) Diagram.

http://asq.org/learn-about-quality/cause-analysis-…

Additionally, refer to the IMPROVE Supplementary Document.

http://asq.org/learn-about-quality/cause-analysis-…

Next, in your initial post, address the following:

  • How has your completion of the Ishikawa diagram assisted your understanding of the root causes and ultimate effects of the conflict?
  • What viable solutions can you recommend to improve the situation?
  • What are the essential steps you would need to take to separate the people from the problem in your organization’s conflict?
  • How will you apply your understanding of cause and effect to the conflict in your organization or the Garden Depot
 
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