q amp b food trading company in singapore

1. Arial 12 point font.

2. Paper A4 stapled top left corner.

3. 1.5 line spacing or follow any set regulated spacing.

4. Ensure that there is good usage of grammar and correct spelling throughout.

5. Neatly present the final work.

6. Do not use an additional cover/folder.

7. Appendix not allowed.

Word Limit: 3,000 words ± 10%.

QB Food Trading Pte Ltd in Singapore

……………………………………………………………………………………………………………

You may find the information for QB Food Trading Pte Ltd, in Keynotes in the Library, Company

reports, cases online, and the financial press. The literature sources should be books,

journals, refereed papers and appropriate online sources. You should find the sources of

information that you will use to deliver the three assessment parts. Your submission should

address the following 3 Parts:

(source: http://www.qbfood.com.sg/)

Part 1

Using the specific operations performance objectives, it can be argued that QB FOOD

TRADING PTE LTD is focused on satisfying its customers’ requirements for flexible and

dependable services at a reasonable market price. Specifically you should:

• Outline the essential components for ‘effective business operations management’

(creating value for the customer) for QB FOOD TRADING PTE LTD’s operation in

Singapore.

• Use a soft systems methodology to evaluate the issues QB FOOD TRADING PTE LTD

might face if they decide to introduce hybrid facilities and operations to allow their

customers to continue ordering goods online and having these delivered to the door

while providing physical store fronts for walk-in customers, which is the introduction of set up of physical stores to create a hybrid operations model with existing online

services offered by QB FOOD TRADING PTE LTD. Support your discussion with

appropriate business operations models (i.e. operation strategy performance

(priorities) model, customer value, the service gap model, four v’s profile etc.).

TIPS:

1. You should start with what QB FOOD TRADING PTE LTD are doing well compare to the sector (why customers

shop online at QB FOOD TRADING PTE LTD).

2. Research the problems they may face changing their business model (going hybrid – the change) using Soft

Systems Methodology (critical analysis of need/problem to be solved).

3. Support your discussions with appropriate operations models (quality/depth).

• You should compare and contrast different models used by the sector in which QB

FOOD TRADING PTE LTD operates and recommend appropriate solutions to continue

being competitive in the market, make easier for customers to select and buy their

products (issues to consider centralised/decentralised inventory and delivery chain,

customer value chain, cost implications, sustainability etc.).

• With reference to the parcel conundrum (http://www.bbc.co.uk/news/magazine-

18709348) recommend how QB FOOD TRADING PTE LTD should respond to this

conundrum (keeping in mind the possible technological and environmental (CO2)

impact).

TIPS:

4. Your academic enquiry should lead to synthesis of important issues around the problem and solution.

5. Critical analysis and evaluation of customer’s digital experience, how the new model will enhance the customer’s

experience.

6. Innovative ways to serve their customers better.

7. Consider the services which are unique and benefits to QB FOOD TRADING PTE LTD.

8. Consider customer value for shopping online and in sore (which market sector are they chasing by changing the

business model.

9. Comparison of different solution with costing and choose one solution to take forward with reasoning.

10. Following models not to be included in here Porter or SWOT you may use these for your own research.

11. Writing should be essay style (Synthesize) no bullet points, no graphs, no tables or pictures

12. Appendix no allowed.

Part 2

For the new system you should include Root Definition, CATWOE and produce a detailed

“Rich Picture” (hand drawn) to fully illustrate your answer. Your rich picture must indicate the

problems as well as the solution. (Not included in the word count).

By means of a business process plan illustrate the changes including “AS IS” and “TO BE”.

Detailed explanations of both plans are required and support your discussions with relevant

literature. (Business process plans not included in the word count).

Tips: Structure for part two:

13. Rich picture (fully illustrating part one).

14. Root Definition (based on your chosen solution).

15. Table for CATWOE (this is to test the Root Definition).

16. “AS IS” process plan (include brief summer of the process plan).

17. “TO BE” process plan (include summery to explain the process plan)

18. Include these in the body of the assignment (follow the assignment structure)

Part 3

Discuss how the managers would turn performance objectives into operations priorities and

the resources that would be necessary for effective implementation of the new process (about

six hundred words).

Tips:

19. This part should concentrate on the new solution only as discussed in part one and two.

20. Analyse the resources required and costs for implementing the new process (“TO BE” Business Process Plan.

21. Support your discussions with Performance Model, management of change etc. (not Maslow).

Using a Balanced Scorecard, discuss how the business performance can be measured post

implementation (refer to the last three years of company annual reports and any other relevant

data for improvement and target trends for QB FOOD TRADING PTE LTD). (Balanced scorecard

charts are not included in word count but discussion on each prospective is included, about hundred words for each prospective).

Tips:

22. Balanced Scorecard is to measure the post implementation performance for the new process only.

23. Create Table for each prospective.

24. Under each table use the words to support your data, reference for the sources etc.

Your work should be referenced including in text referencing with appropriate literature and

form a logical and concise discussion.

1.2000 words (35%)

Using the specific operations performance objectives, it can be argued that QB

FOOD TRADING PTE LTD is focused on satisfying its customers’ requirements

for fast and dependable services at a reasonable market price, through strategic

partnerships that assist its customers to improve the services they offer.

Specifically you should:

• Outline the essential components for ‘effective business operations

management’ (creating value for the customer) for QB FOOD

TRADING PTE LTD’s operation in Singapore.

• Use a soft systems methodology to evaluate the issues QB FOOD

TRADING PTE LTD might face if they decide to introduce hybrid

facilities and operations to allow their customers to continue ordering

goods online and having these delivered to the door while providing

physical store fronts for walk-in customers, which is the introduction of

set up of physical stores to create a hybrid operations model with

existing online services offered by QB FOOD TRADING PTE LTD.

Support your discussion with appropriate business operations models

(i.e. operation strategy performance (priorities) model, customer value,

the service gap model, four v’s profile etc.).

• You should compare and contrast different models used by the sector in

which QB FOOD TRADING PTE LTD operates and recommend

appropriate solutions to continue being competitive in the market, make

easier for customers to select and buy their products (issues to consider

centralised/decentralised inventory and delivery chain, customer value

chain, cost implications, sustainability etc.).

• With reference to the parcel conundrum

(http://www.bbc.co.uk/news/magazine-18709348) recommend how QB

FOOD TRADING PTE LTD should respond to this conundrum (keeping

in mind the possible technological and environmental (CO2) impact).

2. No word

count (25%)

For the new system you should include Root Definition, CATWOE and produce a

detailed “Rich Picture” (hand drawn) to fully illustrate your answer. Your rich

picture must indicate the problems well as the results.

By means of a business process plans illustrate the changes including “AS IS” and

“TO BE”. Detailed explanations of both plans are required and support your

discussions with relevant literature.

3. 1000 (30%)

Discuss how the managers would turn performance objectives into operations

priorities and the resources that would be necessary for effective implementation

of the new process.

Using a Balanced Scorecard, discuss how the business performance can be

measured post implementation (refer to the last three years of company annual

reports and any other relevant data for improvement and target trends for QB

FOOD TRADING PTE LTD).

4. Writing (10%)

style

The writing style is important. You must show a good research trail. Consult

many sources and give precise references. Finally, beware of passages that look

like, or lead to, plagiarism. Appendices are not treated as part of your word count.

Organise your reference list alphabetically (if you use one).

Possible content page

Part one

1 Q & B food operating model

2 Soft system Methodology

3 the problem situation

4 online grocery sector models (use DBS Asian insight as reference)

5 operation Strategy Priorities model

6 Proposed solution

7 Parcel Conundrum

Part Two

Rich picture

Root definition (A3 paper)hand drawing

CATWOE Analysis

Q B Process map “As Is”

Q B Process map “to be”

Part three

Implementation of the new process

Balanced scorecard Measurement of performance

Financial Perspective

Customer Perspective

Internal business Perspective

Learning and Growth perspective

Reference

Fllow that rich pictures and table as reference from lecture

 

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