In real life, we are rarely told exactly what type of message to send or how to send it. This assignment will test your ability to determine the appropriate message to send, as well as the best communication channel to send it.
Assume the following scenario. You are a new hire in the IT department of the Prestigio Hotel, a boutique hotel near Miami, Florida. You have noticed that the hotel’s online reservation system, as well as its web site, are not very user friendly.
You met with your supervisor (fill in the name), and expressed your concerns. In addition, you provided what you thought were some solid ideas for improvement. Your supervisor appeared to be attentive and open to your ideas; however, some time has gone by, and nothing has changed. What should you do next? You need to not only decide what to communicate to your supervisor, but also the best way to communicate it. Your choices include the following:
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- an in-person meeting
- an email
- a text message
- a web-based video meeting
This is not an exhaustive list of all communication channels, of course, but these are the ones that you are considering.
These factors may influence your choice: you and your supervisor work in the same location, but on different floors. Your supervisor is in and out of her office during the day, attending numerous meetings with colleagues and clients, and you don’t have access to her schedule. When your supervisor is in her office, the door is usually closed.
Your assignment consists of two tasks, which may be combined and submitted in the form of a Word document. First, explain which communication channel you will choose and why. Since all communication channels have both strengths and weaknesses, you will need to make the case for why this communication channel is the best one for this situation in comparison to other possibilities. Second, compose the message. For example, if you choose a phone call, write down exactly what you will say when your supervisor picks up the phone. as well as what message you would leave if she did not pick up. If you were to write an email, then write the message in the style of an email, and so on.
The suggested length of this assignment is about one page. You’ll need to make a convincing case for your channel choice, as well as compose a clear and concise message to your supervisor.
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