Question Description
KNOWLEDGE MANAGEMENT SYSTEMS AND CRM
In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.
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ContentNo submission0pointsMissed most of the parts/points of the assignment1pointsDid not answer three parts/points correctly.2pointsDid not answer two parts/points correctly.3pointsDid not answer one part/point correctly.4pointsAnswered all questions correctly.5pointsWriting SkillsNo submission0pointsFrequent errors.1pointsMore than occasional errors.2pointsOccasional errors.3pointsVery few errors.4pointsExcellent – totally free of errors.5pointsFormatting SkillsNo submission0pointsFrequent formatting errors.1pointsMore than occasional formatting errors.2pointsOccasional formatting errors.3pointsVery few errors.4pointsExcellent – totally free of errors.5pointsReferences SuppliedNo submission0pointsNo references were supplied to support the assignment.1pointsSupplied a few references required to support the assignment.2pointsSupplied some references required to support the assignment.3pointsSupplied all but one reference required to support the assignment.4pointsSupplied every reference that was required to support the assignment.5points |