Read and analyze the case titled Team Conflict: The “Chatty” Accusation at the Customer Support Call Center; then answer the following question:
- As a consultant to Ames, how would you recommend that she address her a) short term problems, b) her longer-term problems?
- Use the attached material as a reference to analyze the case and answer the questions above. Footnote the readings as well as the other material that you use in your case write-up.
- This analysis should be no more than two pages. Please use 1½ spacing. Use one-inch margins all around.
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