Your balanced scorecard is one tool you can use to evaluate the effects of your planned change on performance.

  • Review the information about and examples of balanced scorecards and in the other Learning Resources. Conduct additional research to see additional examples of balanced scorecards and to deepen your understanding of how balanced scorecards are used in various organizations.
  • Reflect on the comments related to balanced scorecards .
  • Conceptualize a balanced scorecard that could be used to measure and evaluate the impact of your planned change on performance, and determine if the costs are justified in terms of the outcomes. Consider what you would measure in terms of finances, customers, internal process, and learning and growth.
  • Think about how you would gather valid and reliable data.

To complete:

  • Create a balanced scorecard that could be used to measure and evaluate the impact of your planned change on performance, and determine if the costs are justified in terms of the outcomes.
  • Include what you would measure in terms of finances, customers, internal process, and learning and growth.

 
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